Warranty Against Defects
S&N.P Trading Limited T/A Lightex and its successors and assigns (“the Agent”) provides the following limited warranty against defects to:
1. WHAT THIS WARRANTY RELATES TO
1.1 This warranty relates to any solely product failures caused by material, design or production faults (“Defect”).
2. WHAT the Agent WILL DO TO HONOUR THE WARRANTY
2.1 The Agent Lightex, at its sole discretion, may decide to repair defective components or products, supply adequate products as replacement or reimburse products to original customers following a successful warranty claim
2.2 Any works required to be completed in addition to fixing the Defect are the responsibility of the Customer. Additional works includes any replacement costs upon installation, costs caused from failures of the installation or other damage and/or consequential damage are not covered by this warranty.
2.3 The products must be used with components, and accessories as specified in the instruction leaflet or by Lightex; failure to so will void the warranty
2.4 The products must not be modified or repaired by any persons other than those nominated by the manufacturer. Any unauthorised modification or repair may render the products unsafe and will invalidate the warranty and conformance to any safety or safety standards that may apply. Lightex will accept no responsibility for any modified fittings or for any damage caused as a result of modifications. All details are given as guidance only and do not constitute a contract.
3. WHAT THE CUSTOMER MUST DO TO CLAIM THE WARRANTY
3.1 To claim the benefit of the warranty, the Customer will need to:
(a) present the defective Goods/Services to the Agent for inspection, including inspection for defective workmanship, or otherwise provide evidence of the claimed Defect; and
(b) provide evidence of proof of purchase upon request by the Agent.
3.2 The claim listed in clause 3.1 may be made in person, or the claim may be sent to the address listed on this form, including the particulars required under clauses 3.1(a) and 3.1(b).
3.3 The appropriate form for making a claim for warranty is attached and must be used whether the claim is being made in person, or mailed to the address on this form.
4. DURATION OF WARRANTY
4.1 This warranty will cease from the date that is [ ] after the Customer takes delivery of the Goods/Services in accordance with clause 5 of the Terms and Conditions of Trade.
4.2 If a Defect does not materialise in the Goods/Services prior to the date provided in clause 4.1, the Agent will have no liability to the Customer under this Warranty Against Defects and the Customer releases the Agent from all claims for loss or damage in any way connected with the Goods/Services from that date.
5. RESPONSIBILITY FOR COSTS OF CLAIM
5.1 The Agent is responsible for the costs directly associated with repairing the Defect only.
5.2 Any works required to be completed under clause 2.2, which are in addition to those directly related to rectification of a Defect, will be at the cost of the Customer.
6. RIGHTS AT LAW
6.1 The benefits given to the Customer under this warranty are in addition to other rights and remedies of the Customer at law in relation to the Goods/Services.
6.2 The Agent’s Goods/Services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. The Customer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Customer is also entitled to have the Goods/Services repaired or replaced if the Goods/Services fail to be of acceptable quality and the failure does not amount to a major failure.